FAQ

WCB (WorkSafeBC) Injury Claims

• Report your injury to your employer.
• Report your injury to Work Safe BC at 1-888-967-5377 and you will be assigned a claim number.
• See your family doctor regarding your injury at work as soon as possible as your family doctor will report your injury to Work Safe BC. You are required to follow up with your family doctor on a regular basis as a part of your claim.
• 6 weeks of treatment is generally allowed for approved Work Safe claims.
• If you need an extension for physiotherapy treatment, the request has to be sent out one week prior to the end of the initial 6 weeks treatments.

ICBC Injury Claims

• Call ICBC (604-520-8222 or 1-800-910-4222) to set up a claim where you will be given a claim number.
• If this is a new accident within 3 months of the injury, you do not require a doctor's referral for your initial 25 treatments, unless specified by your ICBC claim specialist. However your treatment must be pre-approved by ICBC.
• If you need an extension for physiotherapy treatment after the initial 25 treatments or if your injury is more than 3 months old, you will require a doctor's referral.

For Your First Visit to South Fraser Physio

• Please bring along the following:
• Photo identification (e.g. driver license)
• Care card (if your PHN number if not on your driver license)
• Doctor's referral, if applicable
• Extended Health Plan Card, if applicable
• Claim number for ICBC and WCB, where applicable
• For your first visit, your physiotherapist will do an initial assessment that will diagnose and identify the cause of your injury and to design a treatment plan for you. Your initial appointment will be about 1 hour long. Subsequent treatment will be about 45 minutes, depending on your treatment plan.